Short description: Principles for payment, advance payment/deposit, service cancellation, and refunds for website design/development projects.
PAYMENT, DEPOSITS, CANCELLATION AND REFUNDS
1. General principles
MindWebVN provides services on a project basis. The service value, taxes/fees (if any), advance payment or deposit, payment milestones, and payment methods are confirmed in the quote, agreement, or contract. The website currently does not operate a checkout or online payment gateway for selling downloadable templates.
2. Advance payment/deposit
Depending on the project, the parties may agree on an advance payment or deposit to confirm the commencement of the work. The nature, purpose, and handling conditions of this amount are determined according to the confirmed quote/contract and applicable law; MindWebVN does not automatically apply the principle that “deposits are non-refundable in all cases.”
3. Payment methods and documentation
The payment method is agreed upon by both parties for each project. MindWebVN provides documents/invoices in accordance with applicable regulations and actual transaction information. Business customers should choose a payment method suitable for their accounting, tax, and internal requirements.
4. Cancellation before the project starts
If the customer requests cancellation before MindWebVN begins the work and before any project-specific costs are incurred, MindWebVN will reconcile the account and refund the amount received after deducting actual, reasonable fees that have been notified/approved (if any).
5. Cancellation after the project has started
If the project has commenced, the refund amount (if any) will be determined based on the completed work, time spent, delivered products/documents, incurred costs, and each party’s obligations. MindWebVN will provide an appropriate explanation/reconciliation before confirming the refund amount.
6. Purchased resources or licenses
If MindWebVN has purchased templates, plugins, fonts, images, services, or licenses specifically for the project and the supplier does not allow refunds, cancellations, or transfers, these non-recoverable costs may be deducted from the refund after reconciliation and clear explanation. MindWebVN does not unlawfully resell source files or licenses that are not transferable.
7. Cases attributable to MindWebVN
If MindWebVN cannot continue providing the confirmed service due to reasons attributable to MindWebVN and the parties cannot agree on a reasonable alternative, the amount corresponding to the unperformed service will be reconciled for refund, excluding valid costs incurred for the customer that cannot be recovered.
8. Customer delays or lack of cooperation
If the project is stalled because the customer fails to provide content, respond, confirm, or fulfill payment obligations under the agreement, MindWebVN may suspend the project and notify the customer of the continuation plan. Cancellation, extension, or handling of amounts already paid will be based on the actual work/costs and the project agreement.
9. After acceptance
After the customer has confirmed acceptance and MindWebVN has completed the agreed scope, refund requests do not apply as an unconditional cancellation right. If there are errors or omissions covered by the warranty/support scope, MindWebVN will prioritize remediation according to the agreement. New requests outside the scope will be quoted separately.
10. Refund processing time
After both parties confirm in writing or through an official communication channel the refund amount and receiving information, MindWebVN will process the refund within 07 business days, except where the bank, payment provider, or third-party reconciliation requires additional time. If there is a significant delay, MindWebVN will notify the customer.
11. How to request cancellation/refund
Customers should submit requests via email info@mindwebvn.com or an official support channel, stating the project code (if any), reason for the request, amount to be reconciled, and relevant information. Requests are handled according to the Complaint Resolution Policy in the event of a dispute.
